1. Lotte Mart’s Background
1.1 Background History & Development
Lotte Mart is one of the “BIG3” big-box retailers- together with E-Mart, and Homeplus- in Korea, and is currently expanding its stores to other neighboring countries. The lines of commodities sold in Lotte Mart vary greatly from groceries, clothing, toys, to electronics and many others. Although Lotte Mart was a secondary
첫 번째 수익사업으로 각 자동차에 부착할 수 있는 운전일지기록기를 선보인다. 운전일지기록기는 각 자동차정비소나, 차량 판매소를 통해 운전자들에게 판매될 것이며 이를 통해 자동차정비소와 차량 판매소와의 협력관계를 구성하고 제품을 구입하는 운전자들로 고객층을 형성한다. 연이어서 각 고
cultural and geographical boundaries
For managing global operations
Supporting an international company’s
decision-making processes
Components of GIS
A network capable of global connection
A global database
Information-sharing technologies
Huge Transnational company
Global data base / access
Consolidated global reporting
Strategic planning support
2. Service Training
CS(Customer Satisfaction) : once a week
→ the CS educational broadcasting program, ‘Happy Tuesday!’
3. Rewards
Team reward, Individual compensation,
KB Global Language Course
√ Deposit and withdrawal
√ currency exchange
√ Financial advices
√ Asset management
√ Funds, stocks counseling
√ Empathy
-Know customers as i
organizational change that evolving into a more customer-oriented firm is key to attaining sustained global competitive advantage.
The new executive post of CTO is responsible for the firm’s overall technological strategies. As will be discussed further in this paper, rising raw material prices have been a constant issue for steelmakers worldwide, and firms are spending more capital into